NRC Picker Recognizes Treasure Valley Hospital for its Commitment to Improving the Patient Experience
September 29, 2011, Boise, Idaho – NRC Picker (NRCP), a division of the National Research Corporation, has selected member TREASURE VALLEY HOSPITAL, of Boise, Idaho, as a recipient of its 2011 Path to Excellence award.
NRC Picker selected Path to Excellence award recipients based on their achievement within categories that patients have identified as being most important to the quality of their care. The award is bestowed only on those organizations ranked by patients as being a top performer in one of the following seven categories: Rate Hospital, Specialty Hospital; Rank Hospital, Children’s Hospital; Overall Rating, Adult; Would Recommend Doctor’s Office, Pediatric; Would Recommend Doctor’s Office; Catalyst Improvement Planner Champion, and; Most Improved Member.
The winners were selected from NRC Picker’s extensive database of members for their performance over the last four quarters. Treasure Valley Hospital was selected for its top ranking in the category of Rate Hospital, Specialty Hospital.
“NRC Picker congratulates Treasure Valley Hospital for this outstanding and distinguished honor,” said Susan L. Henricks, President, and COO of National Research Corporation. “Earning the 2011 Path to Excellence award is a sign of noble achievement and we are proud Treasure Valley Hospital is ranked among our highest achieving member organizations. Our framework of steps called The Path to Patient-Centered Care is a model that helps guide organizations to make long-term improvements and successful outcomes, without ever losing sight of what matters the most – the patient.”
As a 2011 award recipient, Treasure Valley Hospital is among a select group of healthcare innovators leading the way on the Path to Patient-Centered Care.
“In partnering with NRC Picker and utilizing its measurement and quality improvement solutions, we have been able to make immediate adjustments to our care processes to please patients, satisfy their needs and gain their trust,” said Charon Castanon, Quality Manager. “This rapid improvement has a multiplying effect as it creates a strong referral network and puts Treasure Valley Hospital top of mind the next time these satisfied patients seek medical treatment.”
Earning the award designation indicates a strong and ongoing commitment to the practice of patient-centered care, said Henricks.
“The success of Treasure Valley Hospital proves it’s doing what’s best and what’s most important for patients and their families.”
About NRC Picker
NRC Picker is passionate about patient-centered care. We’re dedicated to measuring and improving the most important aspects of the patient experience. Our comprehensive approach to integrated research, evidence-based best practice recommendations, and quality improvement help clients achieve successful patient-centered care environments.